In 2013, a single electronics repair shop opened in New Jersey. It had no national presence, no franchise network, and no guarantee of success in a market that was still figuring out what independent, professional repair could look like at scale. By 2026, that single location had become the foundation of a nationwide network with over 250 locations across the United States.
The company is called The Fix, and its growth reflects both the strength of a carefully built business model and the rising consumer demand for professional electronics repair in a world where the devices people depend on are becoming more expensive and more complex to replace.
From the beginning, The Fix focused on delivering reliable phone repair services that customers could trust. Free diagnostics before committing to any work, transparent pricing without hidden fees, same-day service for common repairs — these became the foundation of a customer experience that brought people back and generated the kind of reputation that sustains a business through its early years.
The service offering extended beyond smartphones from the start. The Fix handles repairs for tablets, laptops, computers, and game consoles, positioning itself as a comprehensive destination for any household dealing with a broken device. The company also carries a curated selection of accessories and devices for sale, creating a hybrid model that makes each location a more complete electronics destination rather than a single-purpose repair counter.
For over a decade, The Fix grew by building the operational infrastructure needed to support a larger network — training systems, supplier relationships, quality standards, and customer service processes that could be replicated consistently across new locations. Then, in 2023, the company launched its franchise program, and the pace of growth shifted significantly.
In the twelve months following the franchise program’s launch, The Fix added 110 new locations. That expansion reflects both the accessibility of the franchise model — which carries a $0 franchise fee and a total investment range of $45,000 to $115,000 — and the underlying demand for professional electronics repair in communities across the country.
Today, with 250+ locations in the United States and additional stores internationally, The Fix has built the kind of national footprint that most independent repair businesses never achieve. The New Jersey flagship that started it all remains part of a network that now serves customers from coast to coast.
The company’s mission is straightforward: to make technology simple, accessible, and worry-free for everyone. It is a goal that has proven commercially durable across twelve years, multiple economic cycles, and a consumer electronics landscape that has changed considerably since that first New Jersey store opened its doors.
As device prices continue to rise and consumers become more deliberate about repair versus replacement, the demand for trustworthy professional repair services continues to grow. The Fix’s expansion from a single storefront to a national network is the story of a business that found the right answer to the right problem at the right time.
